All custom sales are final. Should there be an error made by our shop we will gladly repair or replace ( we decides best resolution) at no charge to you.
If error is made by the buyer we can talk about if there is an option to fix and discuss further details to allow you to decide what best works for you.

If you are buying multiple items and would like a shipping quote please message us prior to making your purchase.

Please contact us within 24 hours of receipt of goods for instructions on how to proceed.
*Disclaimer- Damaged Packing does not qualify for replacement unless product inside has been damaged. Packing (i.e. box, envelope etc.) is for product protection during transit and does not qualify as damaged product.

Please make sure to thoroughly ask questions and view paint / stain charts before purchasing. We use very common products
( Minwax Stains & Folk Art Paints ) that can be found on most any shelves world wide. If you aren't certain you will love it, visit a local store first to get a better idea of your color selections.

Our NO-cancellation policy is firm. We immediately put your order into production once payment is received. Please make sure you will be super happy with no buyer regrets before making your purchase.

Any unauthorized design changes to standard items will be refunded and cancelled. We are currently not accepting any custom orders unless it is a current item for sale in our shop.

Our products are made from real wood. Please note some pieces will display the natural beauty, i.e. (knots, grain, grooves, etc.) that are considered the beautiful character of each piece. We do not alter these beauty marks because it is what defines each individual creation. We will not refund or replace any items displaying these characters. We carefully select each piece and ensure our quality and one of a kind pieces meet our Q.C. Inspections prior to applications and completing your order.

*Delays are difficult for the customer as well as our shop, we cannot control a shipping delay once in the hands of the carrier. We CANNOT REFUND, RECREATE OR CANCEL an order that is in the possession of the carrier.

*Theft is a terrible thing when it happens. We recommend contacting the shipping carrier & asking them to provide GPS tracking, you should also file a police report.
Please note, our shop is not responsible for stolen packages that have been scanned as delivered.
Just like a carrier delay, we simply cannot remake & ship due to theft. All orders are consider completed and seller contractual obligation is fulfilled once they are in the hands of the carrier.

Should you be given the authorization by a representative of Artisan Treasures to return product, credit will not be issued until physical goods have been delivered back to our warehouse.
Please also note ALL items must be returned and in resalable condition.
All returns are subject to a restocking fee of 20%, unless waived by seller.